Engineering Manager - Insights

Front's Analytics Engineering Manager

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

At Front, our Insights team is responsible for accelerating the growth of the Analytics feature set of the product. This team serves our managers and decision-makers by providing valuable and meaningful learnings to let them excel and scale their business. We've developed our own Business Intelligence engine in-house to provide valuable insights around team performance and collaboration. We also know data, when presented poorly, can feel overwhelming - so we spend a lot of effort on ensuring we deliver a UI that's beautiful, clear and intuitive.

To be successful in this role, you will manage a senior team of talented engineers to deliver on an ambitious roadmap, lean in on technical design and implementation, scale the team by attracting and hiring talented engineers as well as coaching future engineering leaders, and obsess about making the teams and their processes scale efficiently. This is a very collaborative role where you will partner closely with product managers, analysts, designers, and engineering managers in Paris, San Francisco and Santiago.

What will you be doing?

• Grow your teams by coaching engineers and by attracting and hiring top talent
• Partner cross-functionally with Product and Design to innovate and execute product initiatives across the company
• Bring your engineering expertise to the team, working with them to transform ideas into features, and improve the analytics experience for thousands of customers
• Obsess about the architectural design, implementation, and quality of the work your teams produce
• Contribute to engineering-wide initiatives as a member of Front's engineering management team

What makes this role interesting?

• Run the engineering team responsible for the analytics experience of Front, a product used by over 9,000 companies.
• Work on a world-class product. Although we have plenty still to build, our analytics offering has a perfect 100 NPS (after 30 days) and beats all our major competitors on G2.
• Grapple with thorny technical problems, delivering insights across billions of data points (and many TBs of data) in near realtime
• Help us continue to build a diverse team and an inclusive culture based on our core values.
• Build for highly engaged users. Customers spend an average of 2.5 hours a day in Front, and 72% of Front's monthly active users are daily active users - that's higher even top social media companies!

What skills and experience do you need?

• Effectively recruited, mentored, and retained top talent
• 3+ years of industry experience leading teams that build highly available, large-scale software systems
• Strong track record of running teams that deliver projects of significant complexity and high levels of ambiguity
• A strong product mindset and the ability to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographies
• Clear, structured thinking and excellent communication skills
• Knowledgeable about modern web technologies and excited to learn new ones

Bonus

• Experience at a fast-growing B2B SaaS company
• Passion and curiosity regarding AI technologies

This is a hybrid role, expected to be in our Paris office on Tuesdays and Thursdays.

What we offer

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Fully covered private health insurance
• Paid parental leave
• Generous paid time off
• Focus Fridays - learn more here!
• Flexibility to work from home 3 days/week (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• 75 Euro per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice.