Automation Field Service Engineer

Automation Field Engineer

The Automation Field Engineer is primarily responsible to diagnose and repair automated welding equipment and the computer systems that control it. This position requires a background in:

Electronic and/or Electro-mechanical support and repair Machinery software operating systems Welding processes – GMAW, GTAW & PAW Training in the use and general maintenance of equipment

The position has high visibility interacting with Customers, Austrian Engineering, and North American Technical Support Engineers. The ideal candidate must be comfortable in communicating both verbally and in writing to personnel at all levels of technical expertise. Travel is a large part of this job, with notice as little as 24 hours.

Tasks and Responsibilities

Position Location – Houston, Texas

Reporting Supervisor – Fronius USA PW Segment Manager Automation

Team Leader in charge of Automation Service Personnel

Training of Automation Service Personnel, TSN and Regional TSR & TSA personnel

Documenting level of proficiency

Including fully using CRM and RESCO app

All customer visits require service order whether paid, "good faith", or warranty

Scheduling of Automation Service Personnel; possibly TSN and Regional TSR personnel

Handheld Automation System Sales Demonstration and Training Support

In-house

Trade Shows

Customized system training in Austria

Customer calibration to standard calibration procedures set by TSN Manager

System Installations

Customer owned

Customer rental units

Reporting of installations through CRM RESCO application

Certifying customers' operators and maintenance personnel are fully trained on equipment purchase

After sales & warranty work

Reporting of after sales & warranty through CRM RESCO app.

Houston lab demonstrations and application work

Reporting of all in lab weld tests and documentation per procedures set by TSN Manager

Managing Fronius USA Automation in-house (Houston) repairs

Coordinate and assign all in-house demonstrations and application work to automation service team

Ensuring Service Hours are properly allocated to regional Automation Sales in CRM

Maintaining Houston Application and Demonstration Facilities in good working order and customer presentable condition at all time

Maintaining Automation Rental Equipment Fleet in good operational condition

Equipment is cleaned

Equipment is tested and available for rental

Maintaining Customer Service Records in CRM

Maintaining Automation Service Documents on Share Point for all USA Automation Installations and Upcoming Installations

Assist Automation Manager in interviewing service candidates

All other duties as assigned by management.

Requirements

Associate degree from an accredited educational institution in Mechanical and Electrical Technology; Military certification in Mechanical Electrical Technology or 5-10 years of Mechanical and Electrical Maintenance experience or Bachelor Science Engineering Degree from an accredited educational institution Degree in Electrical, Mechanical or Welding

Regular Travel

Must have and maintain a valid USA driver's license

Possess a valid passport and/or has the ability to obtain and pay for a valid passport

Health and Safety

Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements

Ability to bend and reach, with repetitive motion

Hearing, naturally or with aids

Vision 20/20, with or without correction

Physical demands of the job include: standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending

Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch

Employees could be required to lift up to 50 pounds

Employees will perform duties in an office environment and a field setting

Employees will be occasionally exposed to tripping hazards

Employee will be exposed to excessive noise level in the work environment which will require ear protection

Employee will be exposed to welding arcs that emit UV light which requires the wearing of appropriate clothes

At customer facilities, the employee could be exposed to higher temperatures (exceeding 100F), high humidity (over 50%), and industrial dirt and grime

We Offer a Generous Benefit Package Including

Flexible work schedule with hybrid options

PTO available immediately plus 11 paid holidays

Employer matched 401(k)

Medical, Dental, and Vision covered 100% for employees.

50% company paid Health, Dental, Vision for your family.

Employee Assistance Program & Mental Health Support

Short-Term and Long-Term Disability

Flexible Spending Accounts for Health Care and Dependent Care

Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Are you ready for Fronius? Apply online now and become part of the Fronius family!