Senior Director Of Dining Services

Dining Services Manager

We consider many different factors to determine your compensation package at FSL. We assess your specific job family, level, relevant skills, experience, and other special trainings, or accomplishments you bring to the position. Pay decisions are also guided by our financial means as well as analyzed against what others earn internally. We strive to pay competitively and offer market differentiated benefits and perquisites in line with our compensation philosophy. The salary range is a reflection of many similar like positions and your actual compensation may not be at the high or low end of the range but will be based on your unique skills and other criteria mentioned. FSL is committed to offering each individual an elevated employee experience through growth and learning opportunities in addition to an inclusive work culture coupled with other perquisites.

Position Summary

The primary purpose of your job position is to provide an outstanding dining experience for Members and Residents in all Friendly Senior Living Communities. This includes planning, organizing, developing and directing the overall operation of the Dining Services Departments in accordance with current federal, state, and local standards, guidelines and regulations governing our communities. It is essential that quality dining services are provided on a daily basis and that the Dining Services departments are maintained in a clean, safe, and sanitary manner.

Essential Job Functions

Dining Service operations including, but not limited to:

• Fiscal and Operational Management
• Prepares annual operating & capital budgets for successful operation of Dining Services.
• Determines departmental staffing requirements necessary to meet the Dining Services Department's needs
• Prepares start-up budgets when planning new programs and services.
• Reviews and assists in developing a plan of correction for service deficiencies noted during survey inspections and provides a written copy of the plan of correction to the Executive Director/Administrator.
• Meets with Dining Services Management staff on a regularly scheduled basis and solicits advice from inter-department supervisors concerning the operation of the Dining Services Department. Assists in identifying and correcting problem areas
• Maintains a reference library of written materials, laws, diet and nutritional manuals, necessary for complying with current standards and regulations and providing assistance in maintaining quality food service.
• Attends Leadership Team meetings as scheduled or as directed by the Executive Director/Administrator.

Policies and Procedures

• Interprets Dining Services policies and procedures to employees, residents, visitors, government agencies and other entities, as necessary.
• Creates a working environment that encourages staff involvement in reducing waste and rework, improving performance and customer satisfaction.
• Assumes responsibility for obtaining and maintaining material safety data sheets (MSDSs) for hazardous chemicals used or stored in the Dining Services Department.

Resident/Member Satisfaction

• Develops, implements, and maintains the ongoing Continuous Quality Improvement program for the Dining Services Department
• Plans, develops, organizes, implements, evaluates, and directs the Dining Services Department, its programs and activities; and functions with other related departments (i.e., Enriched Housing, Marketing, Cultural Arts, etc.).
• Maintains liaison and effective communication with residents and families of the Community. Serves as management liaison to resident Dining Committees
• Involves the residents and family members of the Community in planning objectives and goals for dining services.

Employee Oversight and Development

• Ensures the Dining Services staff attend and participate in required training programs. Schedules times as appropriate
• Meets with Dining Services management staff on a regularly scheduled basis and solicits advice from inter-department supervisors concerning the operation of the Dining Services Department. Assists in identifying and correcting problem areas and implementing methods of improvement of services.
• Assists in the recruitment and selection of competent Dining Management Services staff.
• Event Planning:
• Oversees forecasting & scheduling catering of known re-occurring annual events & holidays
• Ensures catering requests are well-planned and organized.

Qualifications

• Must have a minimum of five (5) years of direct, hands-on experience in a managerial capacity in the hospitality industry, senior living community, long-term health care facility, or other work setting requiring hospitality and dining service skills directly applicable to this position.
• Bachelor's degree in Hospitality Management or a related field required, Master's Degree preferred.

Job Requirements

• Ability to proficiently read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully and effectively with internal and external customers including but not limited to residents, family members, visitors, staff, government agencies, vendors, business associates and the general public.
• Must be knowledgeable of practices, procedures, laws, regulations, and guidelines that pertain to the dining services of non-profit organizations generally and senior living communities specifically.
• Must possess the ability to plan, organize, develop, implement, and interpret Dining Services programs, goals, objectives, policies and procedures required for providing customer service consistent with FSL mission and vision.
• Must have patience, tact, enthusiasm, and a willingness to interact positively with challenging residents, family members and visitors.
• Must be able to communicate effectively with the staff, and other department managers.
• Must be able to maintain positive rapport with the residents and their families.
• Must be willing to seek out new methods and incorporate them into existing practices.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.
• Must attend and participate in continuing educational programs.
• Must have valid state of residence driver's license.
• May be required to use personal vehicle from time to time for Community business.

Physical Requirements

See Physical Demands Sheet. NOTE: This job description is not intended to be all-inclusive and every effort has been made to identify the essential functions of the above position. However, this job description in no way states or implies that the duties specifically identified are the only duties required to perform this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. Employees may perform other related duties within Federal and/or State regulations to meet the ongoing needs of the organization. This job description is not a guarantee of employment for any set period and that either the organization or employee may terminate employment at any time with or without case. Furthermore, this job description may be added to or revised at any time.