Inside Sales Specialist (f/m/d)
Freudenberg
Working At Freudenberg
Working at Freudenberg: We will wow your world!
Responsibilities
Customer Relationship Management: Act as a key contact for assigned strategic customers, managing all commercial activities and maintaining strong relationships across departments (purchasing, engineering, plant).
Quotation & Sample Handling: Manage inquiries, quotations, and sample processes in CRM, including pricing calculations and coordination with Outside Sales.
Pricing & Contract Management: Support price negotiations, maintain pricing in SAP, and handle credit/debit notes and customer-specific agreements.
Master Data & CRM Maintenance: Ensure accurate customer master data in SAP and CRM, including tool protection and contract documentation.
Customer Portal Management: Oversee sales-relevant online portals in line with customer-specific agreements.
Sales Support & Reporting: Contribute to business development, generate sales reports, and support the account team in daily operations.
Qualifications
Educational Background: Completed commercial and/or technical training or degree.
Professional Experience: Experience in Inside Sales or customer-facing roles, ideally with global customers; project management experience is a plus.
Language Skills: Fluent in English and German; knowledge of Asian languages (e.g., Korean, Chinese, Japanese) is a plus.
Technical Skills: Proficient in MS Office (especially Excel), CRM, and SAP systems.
Customer Focus: Strong attention to detail, service orientation, and ability to manage multiple priorities.
Interpersonal Skills: Excellent communication, teamwork, and adaptability in multicultural environments; willingness to travel as needed.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.