Customer Service Representative

Working At Freudenberg: We Will Wow Your World!

Responsibilities:

Customer Inquiry Handling: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.

Order Processing: Process customer orders accurately in the system, ensuring timely follow-up.

Product/Service Information: Provide detailed information on products or services to assist customers in their purchasing decisions.

Documentation & Record-Keeping: Maintain accurate records of customer interactions and transactions.

Escalation Support: Identify and escalate complex issues to the Customer Service Supervisor for resolution.

Customer Feedback Collection: Gather and record feedback from customers to support service improvement.

Internal Communication: Coordinate with other departments to resolve customer issues as needed.

Training Participation: Participate in team training sessions to enhance knowledge and service skills.

System Proficiency: Use customer service software to log cases and track inquiries effectively.

Quality Assurance Support: Ensure that customer service standards are met in all interactions.

Qualifications:

High school diploma or equivalent. 0-2 years of experience in customer service or a related field. Basic proficiency in customer service software and CRM systems. Knowledge of company products or services.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.