Director - HR Business Partner

Director - HR Business Partner

Freshworks provides people-first AI service software to deliver exceptional customer and employee experiences. Trusted by over 68,000 organizations worldwide, Freshworks operates globally, serving customers such as American Express, Bridgestone, Databricks, Fila, Nucor, and Sony. Headquartered in San Mateo, California, we combine innovation and simplicity to create software that works for everyone.

Job Description

About the Role

We are seeking a Senior HR Business Partner to join our team in London, supporting leaders and people managers in the UK, across Europe, and the US. This is a high-impact, standalone individual contributor role where you'll partner closely with senior business leaders, drive strategic people initiatives, and contribute to the growth of a global SaaS business.

Reporting to the Senior Director of HR for International (based in London), you'll collaborate with HR colleagues across Europe, the US, and India, and be a key contributor to global HR programs. The role involves some travel within Europe to support business needs and foster regional alignment.

Why Join Us?

This is a unique opportunity to make a tangible impact in a dynamic, high-growth, and international environment. You will work with a diverse and experienced HR team, supporting a fast-scaling business with strong leadership engagement and a clear people strategy.

Key Responsibilities

Strategic HR Leadership

• Partner with Field Sales and GTM leaders based in the UK and Europe to develop and implement impactful people strategies.
• Provide strategic guidance on organization design, workforce planning, and team effectiveness.
• Act as a coach and trusted advisor to senior-level leaders and people managers.
• Serve as the on-site go-to HR lead for our London office, ensuring alignment of global people strategies with local execution and employee experience

Cross-Functional Collaboration

• Collaborate with Talent Acquisition, Total Rewards, HR Operations, and COEs to ensure seamless execution of people initiatives.
• Deliver and adapt global HR programs (e.g. performance, engagement, promotion, succession) within the European context.

Change Management & Leadership Coaching

• Lead and support change initiatives related to organizational growth, restructuring, and team transformation.
• Provide hands-on support and coaching to leaders during periods of change and growth.

Data-Driven Insights

• Use data and analytics to inform decision-making, influence leadership thinking, and drive business outcomes.
• Identify and address regional trends with scalable HR solutions.

Global Collaboration

• Occasionally, engage with HR peers and COEs in the US and India to align on global initiatives and share best practices.
• Provide European context and guidance to support cross-regional initiatives.

Qualifications

Experience

• Senior HR experience with Field Sales and GTM teams in a global SaaS or tech environment is a must-have.
• Deep understanding of HR practices and employment frameworks in the UK and broader Europe is a key requirement.
• Exposure to global environments, including some familiarity with the US and the APAC region, is required.
• Experience working in a matrixed, fast-paced, high-growth organization.

Skills & Competencies

• Strong business acumen and strategic mindset.
• Ability to manage ambiguity and influence without authority.
• Skilled in leveraging HR data and insights to drive action.
• Excellent relationship-building, stakeholder management, and consulting skills.

Other Requirements

• Able to work from the London office three days a week.
• Fluency in English; additional European languages are a plus.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion, and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.