Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There's another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
As the Chief of Staff for our Chief Customer and Marketing Officer (CCMO), you will be instrumental in shaping the growth trajectory of our customer-centric Integrated Customer Growth organization. This organization's scope includes global marketing, SMB, commercial sales (including expansion), global digital implementation, and global support.
The successful candidate will be incredibly curious and demonstrate an outsized desire to constantly raise the bar to accelerate impact. Strategy development, driving transformation initiatives, goal setting, establishing an effective operating rhythm, and ensuring an extraordinary employee experience are the central pillars of this critical role.
This role will report directly to the Vice President of Integrated Customer Growth (ICG) Strategy & Programs.
Key Responsibilities: