Service Technician

Service Technician

Austin, TX

Residential Field Operations – Service / Full-Time / On-site

Freedom Solar is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these six core values:

Pride in Quality Craftsmanship

Go Above and Beyond

Put People First

Have a Humble Heart

Give a Damn

Shoot Straight

At Freedom Solar, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.

Job Summary: In this role, you will be the technical expert to resolve concerns related to solar installations. This role will be responsible for troubleshooting, diagnosing, and repairing Residential and Commercial Photovoltaic, Storage, and Off-Grid systems.

Job Duties:

• Responds to service calls from dispatch on behalf of customers with solar system issues.
• Troubleshoots, diagnoses, and repairs Solar, Storage, and Off-Grid systems.
• May get on roofs to physically remove, replace, or repair solar panels.
• Provide exceptional customer service experience to homeowners.
• Communicates findings and follows procedures to the manager.
• Completes necessary paperwork, timekeeping, and inventory processing for all service calls.
• Collects payment for services rendered and potentially upsells customers in the field.
• Complete the jobs disposition form after every service call.
• Assist with other duties as assigned by Service Operations Manager.

Level of Supervision Required: General

Knowledge, Skills, Abilities, and Competency:

• Knowledge of local electrical codes.
• Knowledge of residential PV design and components.
• Thorough understanding of residential AC (MicroInverters) and DC (String & Optimizer) PV systems.
• Must have a thorough understanding of residential electrical systems, and components, and how to work safely around residential electrical components.
• Ability to work alone and with teams in a safe manner.
• Ability to learn new technical skills and diagnostic/troubleshooting processes.

Education and Experience Required:

• Prior solar installation experience.
• Valid Apprentice Electrician license Required.
• OSHA 10 Required.
• Valid Driver's License required; willingness to travel regionally frequently.
• Must be able to withstand heights, climb ladders, being outdoors for long periods in hot and cool climates.

Physical and Environmental Requirements:

• Light lifting, under 15 lbs; Light carrying, under 15 lbs; Straight pulling; Simple grasping; Walking; Standing; Sitting; Operating office equipment; Operating motor vehicle; Ability to see; Identify colors; Hearing (with aid); Ability to write; Ability to count; Ability to read; Ability to tell time; Travel by car 10% of time; Inside; Working closely with others; Working alone.

We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven't thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.

Freedom Solar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employee Benefits:

• Medical, Dental, and Vision Insurance
• 100% Company-Sponsored Short-Term Disability
• 401(k) Employer Matching
• Weekly Pay Dates
• 3 Weeks PTO + 3 Sick Days
• 12 Paid Holidays
• Team Building Events!
• Upward mobility Opportunities!