1st Line Technical Support - Full Time - East Hoathly

Join The Energy At Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we're all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it's our people who make the difference.

As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.

If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We're proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

We're looking for a proactive and customer-focused 1st Line Technical Support to join our Head Office IT team at Freedom Leisure. As the first point of contact for IT support, you'll play a vital role in helping our colleagues stay productive by resolving technical issues face to face, over Teams and via phone.

You will support a wide range of software and hardware across the business, ensuring issues are logged, tracked and resolved efficiently. You'll also maintain our IT asset inventory, contribute to our knowledge base and support project work alongside the Head of IT.

This role will require occasional travel to other sites as well as occasional work outside normal hours. A full UK driving licence and access to your own vehicle with business insurance is essential.

Key Responsibilities

• Act as the first point of contact for IT service desk calls
• Log, manage and resolve IT issues in a timely manner
• Provide first-line software support for desktop applications
• Support hardware such as PCs, laptops, printers, tablets, smartphones and third-party systems
• Maintain accurate IT inventory records
• Build and maintain a knowledge base of common faults
• Ensure compliance with data protection and security requirements
• Support the Head of IT on projects and installations within first-line limitations
• Contribute to continuous improvement of IT processes and procedures
• Positively represent and promote Freedom Leisure at all times

If you feel this role suits your skills and you're ready to make a real impact across our teams, we'd love to hear from you.

Hours: 37 hours a week - Monday to Friday

Out of Hours support may be required on weekends (rota basis).