HR Workforce Technology Professional

Workforce Technology Professional

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Are you self-motivated with a passion for driving technological innovation and operational excellence? Do you have a curious mindset and often look for opportunities to create efficiencies while maintaining system governance and processes? If you possess the skills to help us deliver technology that supports and enhances our employees' experience, then Freddie Mac is your next destination employer! Apply to join the Workforce Technology team in Freddie Mac's growing Human Resources division as our newest Workforce Technology Professional!

The Workforce Technology team plays a vital role in maintaining production of all HR Technology applications and ensure quality control of HR information and data privacy. Our team is responsible for maintaining our HR Technology Operations. We handle our core SaaS HR Technology ecosystem to ensure our systems and technology meet the evolving needs of the organization. Our work ranges from keeping our technology stabilized and running smoothly to multi-organizational problem solving. We seek excellence, ensuring that our solutions are not only effective, but can be adopted across the organization.

Collaboration & Partnership

• Work closely with members of the business areas and Enterprise Operations & Technology (EO&T) team to assist with recommended solutions.
• Support the broader HR Workforce Technology, Analytics, and Risk teams, as needed.

Solution Delivery

• Support the Operations function of the Workforce Technology team, which may include Workday security, light configurations, integrations monitoring and maintenance.
• Work independently on prioritized assignments to ensure work is completed by assigned deadlines and meets customer expectations.
• Ensure data integrity in all HR systems, including the ongoing monitoring of data quality following confidentiality/privacy standards.
• Work jointly with the Workforce Technology manager to: assist with capturing business requirements and processes to enhance the end user experience, configure system updates, testing, documentation, production updates, and training.
• Research, audit and test HR system releases as assigned.
• Perform related duties as assigned or requested. Research, trouble-shoot and provide resolutions to problems that may arise.
• Build skills and knowledge to support agile methodology.
• Practice Risk Management Excellence by ensuring our operationally critical systems are safe & sound.
• Ensure that documentation is accurate and complete prior to moving into production.

Improve Employee Experience

• Collaborate with business areas and employees on process efficiency initiatives.
• Recommend process improvements to processes and assist with the creation of procedures that positively impact the organization's operation.
• Seek and use data and feedback to enhance HR Operations and employee experience.
• Keep abreast of best-in-class and current trends in HR Workforce Technology and make recommendations to improve and/or better align with the goals of the company.

Qualifications

• Typically has 2-4 years related HRIS experience.
• College degree or equivalent experience preferred.
• 1-2 years' experience with SaaS products such as Workday, Cornerstone, Ultipro, ServiceNow HRSD.
• Experience with integrations between HR system and 3rd party systems.
• HRIS business acumen and problem-solving skills.
• Knowledge and experience in popular business tools (Windows, Microsoft Office 365, Visio, SharePoint, etc.).
• 1-2 years' experience projects, project management and/or agile methodology.
• Ability to quickly learn new technology and applications and retain (absorb) to resolve issues independently.
• Ability to multi-task in a fast paced, constantly evolving environment.
• System Change Management including developing & managing system governance following risk management practices.
• Experience handling projects and/or utilizing an agile methodology.

Keys to Success in this Role

• Eagerness to deliver prompt and high-quality help to employees and team members.
• Excellent customer service & communication skills (verbal & written).
• Must be able to work independently and collaborate effectively within a team environment.
• Positive mindset with the ability to bridge connections where silos may exist.
• Inquisitive nature, eager to learn new concepts and technologies.
• Analytical skills for efficient problem diagnosis and resolution (creative thinker and detail oriented).
• Flexibility, willingness to work in a changing environment and manage multiple tasks simultaneously with frequent interruptions.
• Exercise good judgment and discretion when accessing highly confidential data.

Current Freddie Mac employees please apply through the internal career site. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac's business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.