View All Jobs 1882

Customer Support Rep I NP - Remote Eligible

Train additional support members on product activation for high-volume seasons.
Remote
Entry Level
$48,000 - 50,000 USD / year
2 weeks ago
Freckle Education by Renaissance

Freckle Education by Renaissance

Differentiated practice in math and literacy for K-12

Job is no longer active
8 Similar Jobs at Freckle Education by Renaissance

✨ About The Role

- Serve as a key point of contact for customer support related to Nearpod and Flocabulary - Resolve a large number of customer support issues/inquiries to benefit educators and students - Self-research and learn new features or updates related to the core products - Work within the Mac OS environment, Salesforce, Google Suite, MS Office, and other internal software - Participate in ongoing education of products, provide feedback to the product development team, and contribute to a positive team culture
- Experience in customer-facing technology/data support, preferably in the education sector - Strong problem-solving and technical troubleshooting skills with a detail-oriented approach - Ability to effectively communicate with educators and guide them in using online-based education solutions - Comfortable working in a remote environment and managing a daily stream of incoming cases - Knowledge of Excel formulas, order of operations, and data types
+ Show Original Job Post
























Customer Support Rep I NP - Remote Eligible
Remote
$48,000 - 50,000 USD / year
Support
Job is no longer active
About Freckle Education by Renaissance
Differentiated practice in math and literacy for K-12