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Customer Support Rep I NP - Remote Eligible
Train additional support members on product activation for high-volume seasons.
Remote
Entry Level
$48,000 - 50,000 USD / year
3 months ago
Freckle Education by Renaissance
Differentiated practice in math and literacy for K-12
Job is no longer active
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✨ About The Role
- Serve as a key point of contact for customer support related to Nearpod and Flocabulary
- Resolve a large number of customer support issues/inquiries to benefit educators and students
- Self-research and learn new features or updates related to the core products
- Work within the Mac OS environment, Salesforce, Google Suite, MS Office, and other internal software
- Participate in ongoing education of products, provide feedback to the product development team, and contribute to a positive team culture
âš¡ Requirements
- Experience in customer-facing technology/data support, preferably in the education sector
- Strong problem-solving and technical troubleshooting skills with a detail-oriented approach
- Ability to effectively communicate with educators and guide them in using online-based education solutions
- Comfortable working in a remote environment and managing a daily stream of incoming cases
- Knowledge of Excel formulas, order of operations, and data types
Customer Support Rep I NP - Remote Eligible
Remote
$48,000 - 50,000 USD / year
Support
Job is no longer active
About Freckle Education by Renaissance
Differentiated practice in math and literacy for K-12