Service Consultant - 6 Month Contract

Job Title

To provide administrative support to the Corporate Service Managers, Level 1, 2 and 3 and other Managers as directed by the organisation To ensure client requirements are executed with efficacy

Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes

Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders requirements are delivered

Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts

Anticipate consequences and adapts problem solving based on continual feedback

Act speedily to resolve problems, queries and complaints

Adapt communication styles to meet the needs of different audiences

Scrutinise the GL to check all processed entries and accounts

Check whether or not the accounts are out of balance and whether or not the out-of-balance at the end of the GL balances

Query or investigate the entries with the relevant stakeholders when out of balance entries do not balance

Process requests and queries as per client instruction and banking rules and regulations

Collaborate with all impacted stakeholders based on type of request or query received

Ensure documentation sign off is in accordance with client requirements

Take accountability for accuracy and error-free deliverables

Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

Stay relevant and up to date with legislations and new developments

Maintain a positive attitude and respond openly to feedback

Handle stress in ways that do not negatively impact others

Plan and manage own workflow anticipating obstacles, juggling priorities and following through on objectives within agreed time frames and according to quality standards

Take ownership of personal career development leveraging formal and informal opportunities

Read situations and organisational realities

Set aside personal agenda for the greater good

Act in an ethical, transparent and morally defensible manner including highlighting unethical practices

Share debate and communicate learnings

Flag and debate issues constructively

Promote a friendly cooperative climate