Process Engineering Lead

Process Engineering Lead

As the Process Engineering Lead, you will own and drive end-to-end process engineering across the organization, ensuring that processes consistently deliver internal and external customer service excellence. You will lead a team of Process Analysts, embed robust process governance, and continuously improve operational performance through structured engineering, innovation, and cost discipline. This role is designed for a senior process professional who combines systems thinking, people leadership, and process capability. You will ensure processes are well-designed, governed, measured, and optimized to support sustainable growth, automation enablement, and operational excellence.

Process Engineering & Service Excellence:

• Ensure the design, alignment, and implementation of end-to-end processes within areas of accountability.

• Embed quality service standards into process design to consistently deliver internal and external customer service excellence.

• Act as the escalation point for complex process issues requiring engineering expertise.

Process Improvement & Cost Optimization:

• Identify, prevent, and eliminate process wastage through Lean and value-based analysis.

• Drive continuous process improvement initiatives to reduce cost, cycle time, rework, and operational risk.

• Develop data-driven insights into process performance and apply innovative solutions to improve organizational outcomes.

Process Governance & Subject Matter Expertise:

• Provide and maintain subject matter expertise in process engineering, standards, and methodologies.

• Ensure processes are audit-ready, compliant, and aligned to enterprise risk and control frameworks.

• Maintain oversight of the enterprise process inventory and maturity levels.

People Leadership & Capability Development:

• Lead, coach, and develop a team of Process Analysts to deliver high-quality process outcomes.

• Create an environment that encourages learning, innovation, accountability, and performance excellence.

• Execute people management responsibilities, including performance management, development planning, and succession readiness.

Qualifications & Skills:

• Experience with process modelling tools (ARIS, Bizagi, Visio, or equivalent).

• Ability to define and interpret process KPIs, maturity metrics, and cost drivers.

• Strong business and financial acumen to support cost containment and efficiency initiatives.

• 5–8 years' experience in process engineering, operations improvement or transformation roles.

• Minimum 3 years in a people leadership or senior specialist capacity.

• Degree in Engineering, Business Management, Information Systems, or related field.

Certifications (advantageous):

• BPM / Process Management certification

• Lean Six Sigma Green or Black Belt

• Change Management or Agile Certification

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