Private Service Advisor - 1

Customer Service Representative

To contribute to a high-performance team by delivering exceptional customer service and fostering meaningful relationships. This role involves proactively engaging with customers to understand their needs, identify growth opportunities, and provide tailored support. Through a commitment to service excellence and personalized interactions, the role directly enhances customer satisfaction and drives the organization's long-term success and profitability.

Responsibilities include:

• Proactively engage with clients to deliver service that consistently meets or exceeds expectations.
• Cultivate a culture of service excellence by building trusted relationships and actively encouraging customer feedback.
• Achieve Suite CEX targets and uphold high service level standards.
• Ensure timely and accurate follow-ups, reporting, and documentation following customer interactions.
• Support revenue growth by identifying new business opportunities and contributing to customer acquisition efforts.
• Efficiently manage and track leads to maintain a robust and healthy sales pipeline.
• Foster collaborative relationships across the FRG to enhance cross-functional effectiveness.
• Continuously evaluate personal performance, seek constructive feedback, and proactively request training and development opportunities.
• Drive innovation by identifying and implementing faster, more accurate ways of working.
• Build and manage key stakeholder relationships to support the achievement of operational objectives.
• Demonstrate responsible use of work-related resources to support cost containment initiatives.
• Ensure compliance with all relevant statutory, legislative, policy, and governance requirements, as well as established processes and procedures within the area of specialization.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

01/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.