Operations Manager

Operations Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

An exciting opportunity has arisen within the PoP Human Capital team for an Operations Manager. The successful incumbent will be responsible for overseeing and managing core HR Operational Functions and related systems, ensuring compliance, accuracy, efficiency, reporting, data extracts, employee support and queries across multiple platforms. A large portion of the role will include the management of OBR processes, maintaining and updating HR documentation, contracts, annexures, and ensure alignment with performance and bonus eligibility criteria.

Are you someone who can:

• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Enable business unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirement through governance - develop, monitor, maintain and ensure compliance in the business
• Identify report and mitigate operational risk at a product, process and/or channel level within a business unit
• Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
• Support effective teamwork within the function. Participate and collaborate across teams
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities

You will be an ideal candidate if you:

• Relevant NQF Level 5 qualification, with a preference for a BCom
• 4 to 5 years' experience in Human Capital or Operations

Join us: If you are a proactive leader with a passion for HR operations and a proven track record in managing processes, we invite you to apply for the Operations Manager position within our PoP Human Capital Support environment. Be part of a dedicated team that is committed to delivering exceptional service and driving operational excellence.

As a #Changeable you will have access to:

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate
• Conditions that are flexible
• Focus on health and wellbeing
• Resources to help you with your professional development
• Generous leave policy
• Preferential employee banking rates

We can be a match if you are / have:

• Analytical
• Adaptable and curious
• Thrive in a collaborative environment
• Conceptual and Big Picture Thinking
• Strategic Thinking

Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.