Operations And Administration Manager

Operations Manager

To actively contribute to the achievement of key business objectives through managing of all operational and administrative aspects within functional area

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

The Operations Manager will be accountable for the operational process excellence for the home loans division with FNB. They oversee the operations of home loans related to private and government schemes business and pension backed Homeloans, Life Assurance and Homeowners cover, Securities department, Cancellations and other ad hoc administrative and operational requirements of the department.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Key Responsibilities

• Provide an efficient administration service through careful and timeous planning, reporting and updating all related information
• Comply with governance in terms of legislative and audit requirements
• Precise, systematic and rule-oriented in gathering, reviewing and evaluating data from a variety of perspectives; includes the ability to work with precision and highlight inaccuracies and inconsistencies in detailed information
• Anticipates, recognizes and meets the needs of internal and external customers, taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships
• Listens attentively, presents information in a clear manner and responds appropriately to the verbal and written communication of others
• Managing strategic relationships within the Homeloans department to ensure delivery
• Initiating and managing projects required to implement the operations strategy
• Deliver on system change journey and continuous innovations
• Lead team of team leaders and administrators

Qualifications

• Hold a relevant degree in a related field of finance, administration or operations.
• Have 7–10 years of experience in management. (Previous experience with management of large teams would be an advantage)
• Have solid knowledge of home loans products and service solutions
• Are well-versed in financial industry standards
• Understand how to leverage digitization and technology to address business needs
• Are an energetic self-starter with strong problem-solving skills and the ability to
• Manage tasks and meet deadlines
• Have project management experience – an added advantage

Benefits

• Opportunities to network and collaborate
• Challenging working environment
• Opportunities to innovate

Company Values

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We've built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further. Apply now!

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date Note: Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

07/04/26