Office Support Services Coordinator

Office Support Services

To provide office support services to staff and to visitors by serving appropriate beverages and refreshments and ensuring the common areas, meetings rooms and kitchen is clean, tidy and fully provisioned at all times. To provide/set up refreshments for meetings in conference boardrooms and coordinate services with catering and IT support.

Responsibilities include:

• Ensure daily cleanliness of work environment including offices, kitchens and relevant equipment.
• Establish efficient work procedures and schedules that allow for optimisation and tracking of own work and deliverables.
• Prepare trolleys and boardrooms by laying out clean cups, sugar, milk, hot water, coffee, and tea sachets.
• Collect cups in the boardrooms after each meeting and ensure there are clean cups for the next meeting.
• Move around with the trolley and collect dirty cups on desks.
• Serve employees and guests tea or coffee in accordance with their specific preferences.
• Keep photocopier and printer(s) stocked with paper.
• Engage in ad-hoc filing activities for employees.
• Assist with reception duties on the relevant floor when required.
• Assist business unit with ad hoc administration and mail deliveries.
• Prepare boardrooms and meeting rooms by laying out clean crockery cutlery and refreshments.
• Collect and clean crockery after each meeting and refresh board and meeting rooms in preparation for upcoming meetings in line with agreed standards.
• Fetch milk from the main kitchen on arrival each morning, and clean and restock the milk container in coffee machines.
• Keep the kitchen clean and tidy including fridges, microwaves and tables and ensure all equipment is clean and in good working order; report machines or equipment that do not seem to be working.
• Pack and unload the dishwasher.
• Stock fridges with water and cold drinks as per deliveries
• Liaise with Food and Beverage Storeman to order and fetch stock as required in line with agreed procedures
• Order biscuits from the canteen or liaise with the secretaries to order them.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards.
• Take ownership of personal career development leveraging formal and informal opportunities.
• Read situations and organisational realities.
• Set aside personal agenda for the greater good.
• Deliver physical mail to its recipients, between floors and across buildings.
• Take responsibility for the monthly ordering of groceries such as milk, tea, coffee, etc., from designated external catering company and manage the daily or monthly issuing thereof.
• Liaise with internal storekeeper on a monthly basis to order and fetch groceries.
• Promote a friendly cooperative climate.