Key Account Manager

Job Title

To manage and support the key accounts team

Drive an increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business

Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the Business

Manage costs / expenses within approved budget to achieve cost efficiencies

Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions

Build and maintain strategic relationships with internal and external parties to support the sales strategy

Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders

Manage existing clients and grow portfolio through making contact and generating leads

Provide sales support efficiencies and services in order to ensure retention of clients

Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information

Comply with governance in terms of legislative and audit requirements

Enter all Qualified leads into the sales pipeline and maintain on a daily basis

Track, control and influence sales activities with the specific aim to increase sales efficiencies

Develop materials and documentation including minimum standards, templates, guidelines, FAQ's and processes

Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc). Assess opportunities and threats from these entrants

Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data

Manage own development to increase own competencies

Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies