Human Capital Operations Manager

Human Resources Manager

To contribute to the implementation of the Human Resources strategy in the business, ensuring that people management practices within the business actively leverage its talent to deliver on key business outcomes through managing and developing team.

Execute the Human Capital strategy as developed

Identify, drive and implement ideas, policies, procedures, standards and frameworks to enhance sales and increase profit and manage future fit practice

Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes

Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions

Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives

Ensure optimised customer experience and service throughout the value chain

Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand

Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility

Ensure implementation of the business Transformation plan and creation of an inclusive culture for employees

Develop, encourage and nurture collaborative relationships across business areas and across the group

Manage expenditure planning and variances within approved budget parameters

Provide guidance in the effective and consistent application of Human Resource policy across FRG

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.