External Sales And Service Advisor Lead OBR

Sales Performance Manager

To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.

1. Achievement of embedded value hurdle rates/targets.
2. Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
3. Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
4. Maximise cross sell opportunities and strengthen client relationships at point of sale.
5. Manage the growth of active customer Account Base through hunting, to increase client base.
6. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
7. Leverage existing clients and grow portfolio through making contact and generating leads.
8. Provide accurate and reliable sales statistics through daily cash-ups.
9. Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
10. Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
11. Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
12. Track, control and influence sales activities with the specific aim to increase own sales results.
13. Manage personal development to increase own skills and competencies.

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.