Application Support Analyst - 1

IT Solutions Specialist

To assess, design, and recommend and implement new IT solutions to improve existing business applications functionality and user efficiency and productivity.

To extract business requirements, assess business process flows and recommend new procedures, systems changes and solutions to enhance business processes.

Maintain applications systems functionality and operational uptimes.

Assist Business in defining and documenting IT applications requirements.

Attend to incidents logged by application users as assigned by Service Desk and update resolutions status on time and with enough detail.

Develop knowledge base of application systems functionality and known issues.

Develop and document applications enhancements solutions.

Assist application developers during systems development.

To test and deploy application systems.

Assess applications functionality against the original goal and benefit to be derived.

Document user guides to assist users with operating the application systems.

Monitor applications systems status, performance and resolve anomalies.

Resolve and escalate if necessary any problematic trends and operational issues.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

08/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.