Supervisor - Global Trade Services

Global Trade Services Manager

At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.

Come join us in delivering better outcomes for our clients around the world!

Global Trade Services (GTS), part of the Investment Operations WAM Group, oversees settlement risk across fixed income, equity, and cash products. The team supports trading desks and core operations, ensuring compliance, operational efficiency, and seamless trade lifecycle execution. GTS works collaboratively with internal teams and external partners to maintain high service standards and drive process improvements.

How You Will Add Value?

Core Responsibilities:

• You will supervise daily operations and ensure compliance with internal controls.
• You will monitor staff performance and provide timely feedback.
• You will ensure accurate and timely completion of daily tasks.
• You will maintain and improve departmental procedures.
• You will recruit, train, and develop team members.
• You will resolve operational issues and escalate when needed.
• You will ensure consistent service delivery to internal clients.

Strategic Responsibilities:

• You will represent GTS in company-wide and client-facing initiatives.
• You will evaluate and implement new procedures across GTS sites.
• You will identify workflow gaps and lead corrective actions.
• You will maintain communication with business partners and clients.
• You will lead department initiatives and document new processes.
• You will develop and track KPIs.
• You will manage transitions and change effectively.

Team & Collaboration:

• You will supervise staff and make hiring and performance decisions.
• You will provide technical guidance across FTS departments.
• You will write performance reviews and support staff development.
• You will build strong relationships with clients and business partners.
• You will identify future service needs and industry trends.
• You will ensure quality communication standards.
• You will lead conflict resolution and decision-making efforts.

What Will Help You Be Successful in This Role?

Experience, Education & Certifications:

• 7+ years in securities or financial services operations.
• 2–3 years in a supervisory role.
• Recognized industry certification.
• MBA or Six Sigma Green Belt preferred.
• Background in business analysis or IT.

Technical Skills:

• Expertise in physical and private credit deals.
• Strong knowledge of global and emerging markets.
• Familiarity with TMPG, CSDR, and fail charges.
• Experience with Omgeo CTM, Alert, and TradeSuite.
• Proficiency in MS Office and industry software.

Soft Skills:

• Strong communication and presentation skills.
• Ability to lead teams and resolve complex issues.
• Customer-focused with excellent relationship management.
• Effective under pressure with strong decision-making skills.
• Self-motivated and proactive.

Work Shift Timings - 6:30 PM – 3:30 AM IST

Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.

Highlights of our benefits include:

• Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• An educational assistance program to financially help employees seeking continuing education
• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee's dependents (spouses, children and dependent parents)
• Life insurance for protection of employees' families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Employee Stock Investment Plan (ESIP)
• 12 weeks Paternity leave
• Onsite fitness center, recreation center, and cafeteria
• Transport facility
• Child day care facility for women employees
• Cricket grounds and gymnasium
• Library
• Health Center with doctor availability
• HDFC ATM on the campus

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.