Sales Support Associate

Franklin Templeton Digital Asset Specialist

At Franklin Templeton, we are advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

Franklin Templeton's Digital Assets team, part of the Innovation Research, Strategies & Technologies (FIRST) group, has been active in the digital assets ecosystem since 2018. With over 40 team members, the department drives innovation in digital asset solutions, contributing to Franklin Templeton's leadership in this space. The team supports strategic growth through client engagement, product development, and cross-functional collaboration.

Core Responsibilities

• You will support sales goals by promoting digital asset products.
• You will respond to client queries and coordinate with the Salesperson.
• You will increase client engagement and adoption of our offerings.
• You will anticipate client needs and address them proactively.
• You will greet customers in person & virtually in a friendly, enthusiastic manner.
• You will provide pre & post meeting/event support including setup, coordination, and follow-up.

Strategic Responsibilities

• You will oversee onboarding and servicing workflows.
• You will streamline processes and support client back offices.
• You will resolve service-related queries efficiently.
• You will collaborate across teams to close issues.
• You will analyze service trends and propose improvements.
• You will lead small sales-related projects.

Team & Collaboration

• You will document client queries and build reference materials.
• You will log client interactions in the CRM system.

What Will Help You Be Successful In This Role

Experience, Education & Certifications:

• 2+ years in a related industry or specialization
• Bachelor's degree or higher
• Experience in dealing with Hedge Fund clients

Technical Skills:

• Familiarity with derivatives
• Proficiency in Microsoft tools and sales enablement platforms
• Knowledge of digital asset trends and players

Soft Skills:

• Strong verbal and written communication
• Self-motivated and results-driven
• Committed to excellent client service
• Eager to learn and grow
• Comfortable engaging clients throughout the sales cycle

Experience our welcoming culture and reach your professional and personal potential!

Building teams with diverse skills, backgrounds, and experiences has always been important to us. Cultivating an inclusive culture where employees feel safe to share their voices is not only beneficial for our people, but also drives innovation and enables us to deliver better client outcomes. So, no matter your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We will provide you with tools, resources, and learning opportunities to help you excel in your career and personal life.

We want our employees to be at their best. By joining us, you will connect with a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for staying physically and mentally healthy, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have you covered.

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

Franklin Templeton is committed to maintaining an ethical, transparent, and accountable work environment, which contributes to the integrity and success of the organization. We encourage the reporting of any known or suspected violations of national as well as EU laws through appropriate reporting channels available internally and externally. We ensure that whistleblowers who report such breaches are protected from retaliation and provided with safe and confidential reporting mechanisms.