Student Financial Services Specialist

SFS Associate

Basic Function: Administer functions associated with receiving visitors to the Student Financial Services Office, including disseminated office reception area, telephone calls, and office e-mail. Provide general advising to students and families regarding the financial aid application process, general billing information, their balance owed on their student account, and available payment options. Perform data entry functions in Jenzabar One and PowerFAIDS systems; handle cash and payment transactions; execute third party/scholarship maintenance and other limited billing functions. Provide back-up support to other frontline positions, the SFS Associate & A/R Billing Specialist, and the Director of Student Accounts & Bursar.

Qualifications: High school diploma is required; financial aid/billing/bursar office experience preferred. Demonstrated written and verbal communication skills and expertise in effective customer service skills. Highly proficient in Microsoft Office products specifically: Word, Excel, and database management; effectively use current and new technologies in the office environment.

General Responsibilities:

• Provide administrative support in all aspects of student account transactions; post charges; bill payment; posting of financial aid; doctracking; file management; cash payments; credit cards and the like.
• Provide customer service functions associated with visitors to the Student Financial Services Office. Greet guests, students, and parents. Answer disseminated telephone calls and office e-mails, referring complex questions to senior level staff members.
• Respond to general financial aid and financing questions. Schedule in-person and telephone appointments, as necessary.
• Provide assistance with forms completion, scholarship searches, financing options.
• Accept cash/check/credit card transactions to settle student account balances; Process and reconcile payments received in-office and through electronic payment system.
• Accept Raven Card payments.
• Provide information and customer service functions to offices on campus. Assist with financial clearance issues.
• Verify and post Financial Aid batches.
• Provide assistance to students in third party collections.
• Provide project support to both billing and financial aid staff.
• Refund and statement functions as needed.
• Monitor/Manage Private Scholarships; provide contact and statements as necessary to facilitate scholarship payments.
• Input and maintain current data on Federal Student Perkins loans for current students via the ECSI Servicing Select System
• Responsible for all aspects of Perkins Loan Collections

Schedule: In this non-exempt position, the hours are generally Monday through Friday, 40 hours per week but flexible to meet the department's needs. Supervision Received: General supervision is received from the Director of Student Accounts & Bursar Expectations: In this position, the SFS Associate will have or possess:

• Ability to handle multiple tasks and issues.
• Has the aptitude to understand and explain to others technical information in a manner that is easily understood.
• Deals effectively and sensitively with student financial information while preserving confidentiality.
• Excellent clerical skills
• Good administrative and organizational skills
• Ability to read, write, and comprehend English.
• Good oral and written communication skills
• Basic mathematical skills
• Basic bookkeeping/accounting skills
• Flexibility in taking on additional responsibilities, as assigned.
• Ability to work with a wide variety of college personnel and individuals / organizations external to the College.
• Good interpersonal skills and the ability to interface in a professional setting on and off campus.
• Carry out all responsibilities and objectives in a professional manner.
• Maintain professionalism when dealing with all staff and other customers.
• Accept and render constructive criticism in a professional manner.
• Adhere to the policies and procedures established by Franklin Pierce University

Benefits

At Franklin Pierce University, we take pride in providing a comprehensive and competitive benefits package to support the well-being and security of our valued employees. Here are some highlights of the benefits you can enjoy as part of the Franklin Pierce community:

• Paid Time Off (PTO) : Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being.
• Paid Holidays : Benefit from 20 paid holidays, including a 10-day winter break with full pay.
• Health and Wellness : Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care.
• Life Insurance : Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role.
• Disability Coverage : We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances.
• Retirement Planning : Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment.
• Educational Benefits : Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs.
• Additional Perks : Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, travel discounts, local business discounts, and more!

At Franklin Pierce, we prioritize the well-being, development, and satisfaction of our employees. We are committed to providing a supportive work environment and a range of benefits that align with your needs and aspirations. Explore additional details about Franklin Pierce University's vibrant community and the enchanting Monadnock Region through the following resources:

• Delve into our campus life and stories with e-versions of our Campus Magazine, Pierce. https://www.franklinpierce.edu/alumni/news/pierce-magazine/index.html
• Discover the unique features and attractions of the Monadnock Region through the Thrive Guide. https://issuu.com/mcleancommunications/docs/monadnock_thrive_guide_24

These resources offer valuable insights into the rich experiences awaiting you at Franklin Pierce University and the surrounding community. Come join us in shaping the future of education at Franklin Pierce! About FPU

Since its establishment in 1962, Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation, we provide majors and programs that cultivate vital professional skills, foster close relationships among students, faculty, and staff, and offer personalized, financially accessible academic opportunities that empower our students to realize their full potential. Our impact extends across a diverse range of learners, including residential undergraduates, online students, and full-time graduate students, through our primary campus in Rindge, NH and additional online and graduate centers in Manchester and Lebanon, NH, Austin, TX and Goodyear, AZ. As we uphold our commitment to excellence, we continually explore innovative models and programs that build upon our rich legacy, guiding students to expand their knowledge, pursue their passions, and graduate as capable, engaged leaders. At Franklin Pierce University, we hold firm in our belief that establishing a lasting legacy involves supporting and preparing students to thrive as leaders and contributing members of society. To achieve this mission, we recognize the importance of fostering a diverse community comprised of exceptional individuals from various backgrounds, all dedicated to advancing our shared goals. Notice of Nondiscrimination Franklin Pierce University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Diversifying the student body, faculty, and administration is congruent with our mission. We value diverse populations and cultures including, but not limited to, ethnicity, gender, gender identity, national origin, neurodiversity, race, and religion. Franklin Pierce University is an EO/AA/Vet/Disability employer.