Virtual Care Support Tech

Virtual Care Support Technician

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHO WE ARE

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Facilitates telemedicine workflow by fulfilling assessment duties with physician oversight.
• Provides service to those we are privileged to serve, internal and external, via phone, electronic, and in person; applies written and verbal communication skills on multiple levels, as well as analysis and critical thinking to support the provider.
• Facilitates communication between telemedicine providers and patients, family, and staff; collaborates across teams to support virtual health care delivery.
• Captures data for continuous and quality improvement.
• Secure the appropriate virtual health equipment for the patient interaction; report and escalate virtual health technology or equipment issue.
• Contribute to the development and revision of workflow changes, policy, and procedures documentations.

QUALIFICATIONS

• Preferred Certificate
• Required High School Diploma/GED
• 3 years Healthcare Required
• 4 years Direct healthcare, virtual health Preferred
• Basic Life Support Program (BLS) - American Heart Association

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.