Platform Ops Engineer

Platform Ops Engineer

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

You will be a part of the platform operations team providing L1 support to a client working in specified business hours. Need a professional with strong skills to ensure production related activities are delivered as per SLA. Seeking a proactive and detail-oriented L1 Support Engineer to provide first-level technical support across enterprise platforms including SAP, Databricks, AWS, and Power BI. The ideal candidate will be responsible for monitoring services, triaging tickets, executing SOP-based tasks, managing user requests, handling data injections, and maintaining dashboards.

Role responsibilities:

• Monitor system health and performance across SAP, Databricks, AWS, and Power BI environments.
• Identify and escalate anomalies, service disruptions, and performance issues.
• Perform initial triage of incoming tickets and route to appropriate teams if needed.

• Handle user requests and service tickets in accordance with defined SLAs.
• Document issues, resolutions, and escalation paths in the ticketing system.
• Communicate effectively with users to gather information and provide updates.

• Execute standard operating procedures (SOPs) for routine tasks such as backups, restarts, and scheduled jobs.
• Maintain logs and records of SOP executions and outcomes.

• Perform data injections and updates in SAP and Databricks as per business requirements.
• Validate data integrity post-injection and report discrepancies.

• Monitor and maintain Power BI dashboards for accuracy and performance.
• Assist in updating and publishing dashboards based on business inputs.
• Support data refresh cycles and troubleshoot visualization issues.

Required Skills & Qualifications:

Technical skills:

• Basic understanding of SAP modules and transaction flows.
• Familiarity with Databricks notebooks and workspace operations.
• Exposure to AWS services like EC2, S3, CloudWatch.
• Experience with Power BI dashboards and data sources.
• ITSM tools (e.g., ServiceNow, Jira).
• Version control and documentation tools.

Non-technical skills:

• Knowledge of service support, operation & design processes (ITIL)
• Experience working in ServiceNow is preferred.
• Attention to detail a must, with focus on quality and accuracy.
• Able to handle multiple tasks with appropriate priority and strong time management skills.
• Flexible about work content and enthusiastic to learn.
• Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels

Preferred Qualifications:

• Certification (Basis/Foundational) or training in SAP, AWS, or Power BI.
• Prior client experience in a support or operations role in a cloud or data-driven environment.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!