IT Deskside Services Technician

IT Deskside Services Technician (Help Desk)

Location: Houston, TX

Employment Type: Full-time

Overview

We are seeking a dedicated and skilled Deskside Services Technician who is responsible for providing technical support directly to end users, resolving hardware and software issues, maintaining IT systems, and supporting internal business processes. The role requires a positive attitude, technical expertise, and the ability to work independently or as part of a cross-functional IT support team.

Duties and Responsibilities

• Provide end-user support and resolve IT requests/issues with a professional, helpful attitude.
• Install and configure company-approved software.
• Identify, troubleshoot, and resolve or escalate hardware and software issues to the appropriate teams.
• Image, configure, and deploy laptops and desktops.
• Assist new hires with data backup to OneDrive and orientation on Help Desk support procedures.
• Manage and support mobile devices through Verizon MDM (Mobile Device Management).
• Create and manage user accounts in Active Directory.
• Maintain and update team inventory, software libraries, and procedural documentation (SOPs, "How-To" guides).
• Maintain and support audio/visual conferencing equipment in conference rooms.
• Provide technical research and answers to other Fii department inquiries.
• Perform regular inventories and asset audits.
• Support the OT (Operations Technology) production IT support team as needed.
• Assist in the technical setup and support for corporate events.
• Act as a liaison between internal teams and Google-partner accounts.
• Help maintain printers: replace toner/ink, submit service tickets when necessary.

Skill/Knowledge Requirements:

• Strong customer service and communication skills
• Ability to troubleshoot a wide range of technical issues
• Proficient in hardware and software installation, configuration, and maintenance
• Familiarity with Active Directory and basic networking concepts
• Experience with mobile device management and ticketing systems (preferred)

Security

• All personnel must agree to and sign a Non-Disclosure Agreement (NDA) upon hiring.

Quality Records

• 7.1 Accurately enter all required information into Help Desk ticketing systems for tracking and resolution.

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Network administration: 4 years (Required)

About FoxConn Assembly, LLC

FoxConn Assembly, LLC has always adhered to the production and operation strategy of "Deeply cultivated in China and Deployed globally", played the role of a bridge and link between domestic and foreign dual circulation, and vigorously promoted the digital transformation of the entire ICT industry chain. After several years of development, it has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy.

• World's largest electronic manufacturing service industry
• 30+ Fully automatic smart factories
• Global Views Monthly CSR & ESG Award - First Prize in the Category of Electronic Technology Industry
• Clarivate Top 100 Global Innovators - Awarded in 5 Consecutive Years

FoxConn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. FoxConn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.