Automation Support Engineer / Controls Technician （IB4)

Front-line Technical Support For Automated Production Lines

Provide front-line technical support for automated production lines, robotics, and material-handling systems. Assist Automation Engineers in maintaining reliable system performance through recipe setup, HMI diagnostics, preventive maintenance, and coordination with Production, Maintenance, and Quality teams.

Responsibilities:

• Monitor line performance, respond to alarms and stoppages, and restore safe material flow and throughput.
• Perform first-response troubleshooting of PLCs, HMIs, sensors, actuators, and cabling; escalate complex issues to Automation Engineers.
• Support recipe setup, testing, and validation for product changeovers and ensure compliance with approved parameters.
• Verify proper operation of robotic systems, conveyors, and automated load/unload sequences (AMR/RGV).
• Conduct preventive inspections and routine maintenance on automation components (I/O modules, VFDs, HMIs, sensors).
• Maintain accurate documentation of system faults, repairs, and PM findings.
• Assist in implementing software and firmware updates as directed by Automation Engineering.
• Support FAT/SAT testing, commissioning, and integration activities for new automation installations.
• Participate in root cause analysis for recurring downtime events.
• Maintain organized backup files, version logs, and configuration documentation.
• Collaborate closely with Maintenance and Production to ensure minimal disruption and consistent operation.
• Provide feedback and recommendations for improving equipment reliability and operator usability.
• Train operators on proper HMI operation, alarm acknowledgment, and recovery procedures.

Qualifications:

• Education: Technical diploma/certificate in mechatronics, industrial maintenance, or related field; or equivalent experience.
• Experience: 2+ years in automated manufacturing, machine maintenance, or controls support environment (assembly, packaging, or process automation preferred).
• Experience working with sensors/actuators, basic pneumatics, mechanical assemblies, and line resets.

Skills:

• Strong mechanical/electrical troubleshooting; safe LOTO practices.
• Proficient with hand tools, multimeters, and basic measurement tools; reads simple electrical/mechanical prints.
• Comfortable working via HMI/front-end (acknowledging alarms, verifying I/O states).
• Reliable documentation habits; clear communication with Engineers, Production, and Quality.
• Clear verbal/written communication; organized task and time management.
• Strong teamwork and cross-department collaboration skills.