Sales Consultant - F&B Sales

Four Seasons Job Opportunity

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Role

Ensure to provide courteous, professional and efficient service to guests all the time.

Follow up all assigned tasks and other special work tasks.

Be able to handle all telephone or email inquiries and ensure all information data could be delivered timely and correctly.

Good product knowledge of membership card information and hotel facilities. Be able to conduct hotel tour with client.

Collect and register the guest information. Ensure all application form is fully completed. Proper explanation is given if there exists any discrepancy.

Conduct the sales call as scheduled to prospect for new customer, so as to achieve the fixed sales target.

Maintain a good relationship with customers by providing an excellent after sale service to improve the renewal rate of the membership card.

Deliver the latest F&B promotion information to customers in time and follow on the reservation, payment and other related work.

Concern on all the demand change trend and feedback of customer, analysis the reason and provide according advice to LBFS Project Director of F&B Sales and Sales Manager.

Practices excellent Telesales Handling Skills and is capable of excellent Telesales.

Assist in the compilation of telephone market surveys and competitor research report.

Ensure to achieve the monthly sales target.

Assist in the distributions of relevant hotel information to clients when required.

Ensures the activities / events log book is being accurately maintained.

Maintains good relationship with the other department and provides all necessary assistance when required.

Ensure that a professional and appropriate image is projected at all times while on duty.

Follows up sales task whenever required or assigned by the Project Director of F&B Sales.

What You Bring

College degree preferably specializing in hotel/restaurant management or equivalent experience is required.

Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.

Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.

Requires reading, writing and oral proficiency in the English language.

Good knowledge of Word, Excel and PowerPoint.

What We Offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours: 40