Guest Services Supervisor

Guest Services Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macau ID due to work permit restriction.

About the Role

The Guest Services Supervisor is responsible to supervise the Guest Services department which includes Airport and Pier Representatives, Bell attendants, and Drivers for a smooth arrival or departure process of hotel guests.

What You Will Do

1. Meet and greet with guests in a friendly and courteous manner, welcoming them to the hotel or bidding them farewell
2. Train, supervise and discipline Guest Services Team as necessary.
3. Dispatch Guest Services Team to meet and greet guest at the designated ports of arrival
4. Escort arriving guests to pre-booked transportations, handling their luggage with care and efficiency
5. Gather arrival and departure information and schedule Guest Services Team to the appropriate point for greeting and assistance
6. Maintain an accurate working knowledge of the city, streets, directions, information regarding the hotel as well as the arrival and departure information at airports and ferry terminals
7. Follow and coordinate with any transportation bookings for pick up or drop off, detailing guests name, time of departure, destination, time of arrival and time of return to the hotel

What You Bring

• A minimum of a high school or equivalent education
• Reading, writing and oral proficiency in Cantonese, Mandarin and English
• 1-2 years luxury hotel experience in Guest Services
• Strong leadership and team management skills
• Familiarity with local area and attractions

What We Offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• 48 Hours weekly
• Work on shift