Service Advisor

Service Advisor Position At Fountain Tire

Fountain Tire is a successful and trusted automotive repair shop. We are looking for a friendly and dependable Service Advisor to join our team. If you enjoy helping people, working as part of a team, and learning new skills, this could be a great fit for you.

Here at Fountain Tire, our team is at the heart of our success! We believe in treating our team with respect and giving them the tools to succeed.

What is in it for you?

• Competitive compensation: $20 to $25 per hour
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Daily Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver's license and be able to provide a satisfactory passenger or commercial Driver's Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

Fountain Tire offers competitive pay, great benefits, and steady hours. You'll work with a manager who has a strong support network and a company that cares about your growth and safety. This is a place where you can build a long-term career.