Inside Sales Representative/Service Writer

Fountain Tire Lethbridge North, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team.

As a vital member of our team, you will enjoy some great benefits:

What is in it for you?

Competitive compensation based on experience
Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
We will develop your skills and certifications with our excellent training program & opportunity for advancement
The opportunity to work with an excellent team and great customers
Regular day shifts
Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

Creating work orders and arranging bookings and communicating them to the technicians
Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
Provide proactive calls to customers to determine their satisfaction level with the service they have received
Recommend tire service, specialty tire service, wheel and mechanical service to customers
Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Keep promotional material updated in the showroom.
Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

Experience in the automotive repair industry or tire industry is an asset
Effective listening skills with the ability to identify customer needs and provide recommendations
Working knowledge of passenger, light truck and, specialty tires and mechanical services
A valid driver's license is a must. We also need to see that you are responsible on the road by providing a satisfactory driver's abstract
Excellent customer service and a great attitude are a must
A team player who takes pride in their work

At Fountain Tire, you'd have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

Inside Sales Representative (lethbridge North)