Seasonal Customer Support Specialist - Remote Eligible

Seasonal Customer Support Specialist

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Join Foundever and be an integral part of one of the world's fastest-growing financial brands! As a valued team member, you will deliver exceptional personalized service and assist customers across various communication channels, including phone, email, and messaging. You will ensure a smooth experience by guiding customers through tax platforms and procedures. Join our team of exceptional customer service experts today! Please note, this is a seasonal position.

If you reside within 50 miles of one of our Foundever on site locations, you will be prioritized for consideration for that role.

Why You Should Join Us

• $15/H
• Join a supportive community focused on engagement and recognition
• Internal growth opportunity, 93% of our management team is promoted from within
• Hands-on paid classroom-style training, as well as ongoing job specific training
• Employee discounts and referral bonuses

What We Are Looking For

• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• The flexibility to work various shifts, including evenings and weekends
• Must pass a background check

Key Skills

• Excellent listening and communication skills both written and verbal
• Previous experience with technical customer service support an asset
• Ability to multitask and navigate between screens efficiently while assisting customer
• Strong communication and computer skills
• Background in providing Square support from various industries including retail, banking, or any other type of Square service is an asset
• Quiet and distraction free workspace
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check

Home Setup Requirements

• A hardwired connection with an internet Speed of 5.0 Mbps download speed and 5.0 Mbps upload speed
• A quiet, distraction-free space is essential

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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