Sales Team Manager

Sales Team Manager

Salary and Benefits: £35,000 plus £700-£1,000 per month in commission

Location: KT2 6LZ, Kingston, upon Thames (hybrid working)

Working Hours: Monday to Friday, 09:00 to 17:30

Contract Type: Permanent, full-time (37.5 hours per week)

As a team manager, our people are your customers. You play a pivotal part in putting your team first and inspiring them to be great.

We are seeking a people first leader to join our sales team, working on behalf of Constant Contact, a leading provider of email and digital marketing solutions that empower small businesses and nonprofits to grow and connect with their audiences.

In our busy Kingston contact centre, you'll relish the opportunity to learn and develop your management skills further by working collaboratively and supporting a global client known for empowering small businesses and non-profits with innovative marketing solutions.

What You'll Be Doing

In this role, you'll lead, coach, and motivate your team to achieve their targets while fostering a positive, people-first culture. You'll monitor performance, provide regular feedback, manage HR processes, and drive continuous improvement through training and development. Working closely with your team and our client, you'll ensure sales targets are met and exceeded, build brand loyalty, and deliver results that matter.

About You

It is essential you have passion for management and sales in order to create an environment for success through regular coaching, engaging and motivating your team.

It is also important that you are a confident and experienced leader, with great problem-solving skills that can effectively deliver in a fast paced and changeable environment. You will be a self-assured competent manager with experience in delivering effective HR solutions, from return to works to disciplinary procedures.

By leading the way, you will develop your team's skills and confidence in order for them to build brand loyalty by providing consistently positive solutions.

Key Responsibilities

• Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved.
• Follow a process of continuous review and proactive management of absenteeism and attrition for all advisors.
• Continually review and monitor work performance of all advisors against agreed KPI's.
• Ensure advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
• Facilitate a culture of open and honest two-way communication with all team members.
• Ensure action from employee satisfaction surveys are implemented and continuously reviewed.
• Coach, develop and motivate advisors by providing the skills and knowledge to perform their job.
• Ensure appropriate actions are taken to improve client satisfaction survey scores.

Your Profile and Experience

Leadership: At least two years' experience leading a sales team, ideally within a contact centre environment

Communication Skills: Excellent telephone, computer/keyboard, verbal and written communication skills.

Ability: Good numeric and verbal reasoning skills.

Critical Thinking: Effective problem-solving skills.

Employee Performance: Performance Management skills.

Background: A clear criminal background check.

If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our recruitment team will be more than happy to speak with you.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we're committed to making Foundever® a truly inclusive place to work. We recognized and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.