Italian Speaking Technical Support Representative - Remote Eligible

Italian Speaking Technical Support Representative

UK Wide, Work at Home, UK, GB

Salary: £24,141.00 per annum, paid monthly

Benefits: Access to Stream – our salary advance scheme, an award-winning culture, and real growth opportunities

Opening Hours: Monday to Friday, 08:00 to 16:00 (no weekends, ever!)

Contract Type: Permanent, full-time (37.5 hours per week)

Training: 2.5 weeks, fully paid

Location: Work from Home, UK-based only

Start Date: ASAP

Please note that we are unfortunately not able to offer sponsorship for this role.

Are you looking to take the next step in your career? Do you have a passion for customer experience and are IT-savvy with Windows and Mac systems? Are you fluent in Italian and English? We have an exciting role here at Foundever® for someone who has experience in first-line technical support, working on behalf of a leading software development company.

What Will I Be Doing?

As a Customer Service Representative, you will be pivotal in delivering an awesome product and service experience for our customers using our online suite of products for our customers and the business. You will perform first line telephone and e-mail technical support and customer care to a wide customer base. Including analysis, diagnosis and resolution of software problems and helping customers with all aspects of purchasing and product queries.

The aim of the role is to help end users by providing direct support in all aspects of Windows and Mac-based business and consumer software. You will be dealing with a mix of technical support and non-technical customer care calls in Italian and English.

Key Responsibilities

• Identify customer needs and guide their journey by connecting them to their online Database.
• Direct customers to the right platform to solve their problems.
• End-to-end account ownership including escalation and resolution of customer needs.
• Develop long-lasting business relationships with new customers.
• Be part of an effective feedback loop to the company on customer concerns.
• Ability to quickly create written summaries of customer interactions.
• Undertake discovery and education activities to identify expansion.
• Identify process and product improvements.
• Deliver and exceed on all performance targets.
• Liaising with end users in both Italian and English (written and spoken).

What Skills And Experience Will I Need To Succeed?

You could be a great fit for this role if you:

• Are fluent in both English and Italian
• Have a strong working knowledge of Windows, Mac, networking and web technologies
• Have good case management and administrative skills
• Experience with Database software, Salesforce and Microsoft Office (advantageous)
• Technical support experience (essential)
• A willingness to learn and grow

Who Is Foundever®?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why Join Foundever®?

At Foundever®, you'll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you're just starting out or bring years of expertise and are looking for a fresh challenge – we're committed to ensuring you thrive every step of the way to create your best moments. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU! Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

How To Apply

Customer obsession is at the heart of what we do. If that resonates with you, we'd love to hear from you! Please click the 'Apply now' button on this advert and we'll be in touch… If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment, designed to test your problem-solving abilities and how you may approach some real-world customer scenarios.
• Interview: Attend a competency-based interview with our Hiring Team via video call.

Apply Now! We Look Forward To Reviewing Your Application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we're committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

creative. committed. connected.

foundever.com | Create connection. Value conversation.