Customer Support With Czech And Slovak - Bucharest

Customer Support With Czech And Slovak - Bucharest

Required Language: Czech, Slovak

Employment Type: Full time

Contract Type: Permanent

Description: Are you looking for a multicultural environment to develop yourself and your skills? Join the Foundever team to experience the culture of a multinational company! If you are the type of person that has a solution to every problem, you like keeping the pace with technology and enjoy sharing your knowledge, then you are our missing piece.

We are looking for:

• Fluency in Czech and Slovak language.
• At least a medium level of English for training purposes.
• Experience of or aptitude for Customer Service.
• Good organizational skills.
• A minimum of 20 words per minute on a keyboard.
• A working knowledge of MS Word / Excel
• Excellent communication skills and the ability to remain calm in all situations.
• Ability to work on own initiative and under pressure in order to achieve deadlines.

Your responsibilities:

• Availability to work on day shifts.
• To respond to all customer enquires within given timescales, efficiently and effectively.
• To develop and maintain a full technical knowledge of client products and services.
• To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
• To deal with all correspondence as requested/required.
• To deal with translation tasks based on client request
• Logging of all calls accurately and in line with procedure.
• Responsible for maintaining and updating all administration.
• To consult product manuals, to be able to advise customer of appropriate options / solutions.

Join our team of professionals at Foundever and we will offer you:

• Paid professional technical training.
• Transportation cover.
• Monthly performance-based bonuses.
• 30 RON/day meal tickets.
• Private medical insurance.
• Various discounts for restaurants, travelling etc.
• A well-defined career path with many opportunities to grow in different directions.
• Exposure to a multicultural and multilingual environment.