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Customer Support With Czech And Slovak - Bucharest

Handle daily multilingual customer inquiries and maintain accurate records in a fast-paced environment
Bucharest, Romania
Entry Level
18 hours agoBe an early applicant
Foundever

Foundever

Provides global customer experience and business process outsourcing services, combining human talent with digital solutions to support brands across industries.

Customer Support With Czech And Slovak - Bucharest

Required Language: Czech, Slovak

Employment Type: Full time

Contract Type: Permanent

Description: Are you looking for a multicultural environment to develop yourself and your skills? Join the Foundever team to experience the culture of a multinational company! If you are the type of person that has a solution to every problem, you like keeping the pace with technology and enjoy sharing your knowledge, then you are our missing piece.

We are looking for:

  • Fluency in Czech and Slovak language.
  • At least a medium level of English for training purposes.
  • Experience of or aptitude for Customer Service.
  • Good organizational skills.
  • A minimum of 20 words per minute on a keyboard.
  • A working knowledge of MS Word / Excel
  • Excellent communication skills and the ability to remain calm in all situations.
  • Ability to work on own initiative and under pressure in order to achieve deadlines.

Your responsibilities:

  • Availability to work on day shifts.
  • To respond to all customer enquires within given timescales, efficiently and effectively.
  • To develop and maintain a full technical knowledge of client products and services.
  • To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
  • To deal with all correspondence as requested/required.
  • To deal with translation tasks based on client request
  • Logging of all calls accurately and in line with procedure.
  • Responsible for maintaining and updating all administration.
  • To consult product manuals, to be able to advise customer of appropriate options / solutions.

Join our team of professionals at Foundever and we will offer you:

  • Paid professional technical training.
  • Transportation cover.
  • Monthly performance-based bonuses.
  • 30 RON/day meal tickets.
  • Private medical insurance.
  • Various discounts for restaurants, travelling etc.
  • A well-defined career path with many opportunities to grow in different directions.
  • Exposure to a multicultural and multilingual environment.
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Customer Support With Czech And Slovak - Bucharest
Bucharest, Romania
Support
About Foundever
Provides global customer experience and business process outsourcing services, combining human talent with digital solutions to support brands across industries.