Customer Support Specialist With Dutch And English - Sofia, Bulgaria - Remote Eligible
Foundever
Customer Support Specialist With Dutch And English - Sofia, Bulgaria
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Your responsibilities include responding to and resolving a wide variety of consumer queries by phone calls and e-mails; taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts; providing customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards; carrying out customer inquiries in timely and correct manner by predefined rules when escalation is needed; understanding customer's needs so as to be able to deliver the best solution for each of them in line with our key performance indicators; navigating multiple systems simultaneously in order to update e-records promptly and accurately; proactively providing support and assistance to colleagues and working together as a team.
The candidate should have a very good command of spoken Polish (C1-C2); a good command of spoken English (C1-C2); experience in a contact center or customer facing role is beneficial; the ability to adapt quickly to changes in products, process and technology; a proven track record of excellent attendance and time-keeping; and good computer literacy.
Foundever® offers you work from home; a competitive remuneration scheme; a standard working schedule; a social package including additional healthcare insurance, gift vouchers, sport card discounts; the opportunity to participate in company initiatives – charity activities, team buildings, sports events, internal competitions; opportunities for a long-term professional career; and entitlement to company internal training and development accordingly global standards.
Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!