Customer Support Representative With French - Bucharest

Customer Support Representative with French - Bucharest

Are you looking for a multicultural environment to develop yourself and your skills? Join Foundever in Cluj-Napoca to experience the culture of a multinational company! If you are the type of person that has a solution to every problem, you like keeping the pace with technology and enjoy sharing your knowledge, then you are our missing piece.

We are looking for:

• Excellent communication skills in French;
• Good communication skills in English for training purposes;
• Previous customer services experience preferred;
• Good organizational skills;
• PC Literate;
• Ability to work on own initiative and under pressure in order to achieve deadlines;
• Ability to multi-task whilst speaking with Customer;
• Previous experience in customer service or IT is considered a plus.

Your responsibilities:

• Assist consumers, partners, and professionals with pre-sales, order management, financial issues and technical issues through email, chat and phone support;
• Handle both simple and complex troubleshooting issues via the telephone and email, addressing both hardware and software related issues;
• Multitasking through multiple systems while troubleshooting with Hotel Partners representatives;
• Effectively communicate technical information with Hotel Partners representatives;
• Diagnose and provide a path to resolving technical issues;
• Report and escalate new Hotel Partners issues;
• Follow approved Expedia workflows in responding to Hotel Partners inquires;
• Ensure excellent Hotel Partners satisfaction;
• Work counterparts from Expedia office to resolve or properly close tickets;
• Manage an individual ticket queue;
• Responsible to follow the direction of management and provide feedback;
• Achieve call center metrics including average Partner Satisfaction, Average Handling Time, Procedural Compliance, and schedule adherence and conformance.

Join our team of professionals at Foundever and we will offer you:

• Paid professional technical training;
• Monthly performance-based bonuses;
• 30 RON/day meal tickets;
• Private medical insurance;
• Discounts of to 40% at partners – electronics and telecommunications subscriptions;
• Discounts on eyeglasses, PC protective lenses and other services;
• Dentist discounts at partner clinics;
• Access to the 7card by Gympass monthly subscription;
• Special offer at partner banks;
• A well-defined career path with many opportunities to grow in different directions;
• Exposure to a multicultural and multilingual environment.

Job Segment: Call Center Representative, Customer Service Representative, Pre-Sales, Call Center, Customer Service, Sales