Customer Support Representative - romanian: Digital Channels - Bucharest

Customer Support Representative-Romanian: Digital Channels - Bucharest

We are looking for Romanian & English speaking Customer Support Representatives to join our growing team. In this role, you will be the first point of contact for customers, providing high-quality support across digital channels while ensuring a positive and professional customer experience.

What are we looking for:

• Fluent Romanian (spoken and written) – C1 level or higher;
• Advanced English (spoken and written) – B2 level or higher;
• Strong communication and problem-solving skills;
• Customer-oriented mindset with attention to detail;
• Ability to work independently and manage multiple tasks;
• Basic computer skills and familiarity with digital tools;
• Previous experience in customer support or a contact center is an advantage, but not mandatory.

Nice to have:

• Experience with live chat, email support, or social media channels;
• Knowledge of CRM systems (e.g., Salesforce, Zendesk, Freshdesk);
• Experience in e-commerce or technical support environments.

Your responsibilities:

• Handle customer inquiries via email, chat, and other digital channels;
• Provide accurate information regarding products, services, orders, and policies;
• Troubleshoot customer issues and offer clear, effective solutions;
• Escalate complex cases when necessary, following internal procedures;
• Document interactions accurately in CRM systems;
• Meet quality, productivity, and customer satisfaction targets;
• Maintain a customer-focused, empathetic, and professional communication style.

Join our team and we will offer you:

• Meal tickets (30 RON/day).
• Private medical package.
• Paid professional training.
• Internal development opportunities - career path.
• Supportive, international work environment.
• Discounts with our current partners.
• Access to the 7card by Gympass monthly subscription.
• Employee assistance/wellbeing program subscription.
• Modern office and digital-first tools - close to the Metro and bus stations

Job Segment: CRM, Customer Service Representative, Technical Support, Customer Service, Technology