Customer Service Professional With English

Customer Service Professional With English

Join our team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

Customer Service Specialist with English

Location: Gdansk

Your Daily Tasks:

• Providing the highest level of customer service (Chat/E-mail/Phone);
• Answering incoming calls and meeting targets set by the customer and management;
• Following company policies and procedures, ensuring quality;
• Performing daily tasks in an efficient and timely manner;
• Achieving quality goals for calls and customer satisfaction.

What Do We Expect From You?

• Language: Proficiency in English (C1);
• Experience: Cool if you have experience in sales;
• Technology: Knowledge of MS Office and developed computer skills;
• Personality: Motivated and enthusiastic.

Advantages Will Be:

• Ability to prioritize and plan;
• Independence AND ability to work with minimal supervision;
• Ability to solve problems;
• Attention to detail;
• Sales skills;
• Soft skills.

Working Conditions:

• Freelance contract for students
• Basic salary + bonuses;
• Work in our new office in Gdansk

What Else Should You Know?

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
• We offer private Medicover insurance;
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
• Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.