Customer Service Global Complaints

Customer Service Global Complaints

Location: Larnaca, CY

Category: Customer Service

Required Language: Swedish, Norwegian

Employment Type: Full time

Contract Type: Permanent

Start date: 12/1 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent contract | Working hours: Monday–Friday, 09:00–17:45 | Salary: Fixed salary + bonus

About the role & our client: Our client is a fast-growing international company within the e-finance sector. In this role, you will be working as a Swedish-speaking customer support representative in the client's complaints department. Your tasks will primarily involve assisting customers via email with issues related to invoices, payment requests, refunds, and general support. Occasional phone calls may also occur. The key objective is to ensure an exceptional customer experience and leave the customer with a positive impression. This role does not involve any sales.

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

• Fixed monthly salary with an attractive bonus system
• Opportunities for professional development
• Modern, newly renovated office in a central Larnaca location
• Full relocation package (your flight to Larnaca and airport transfer)
• Free accommodation during your first month (second month costs only €100), or a cash-in-hand bonus if you find your own housing
• Training and education by certified trainers
• Refer-A-Friend bonus – work with friends and get rewarded!
• Sunshine 330 days a year!
• Health and accident insurance – both at work and during your free time
• Group activities with your colleagues, such as Foundever Fun Day
• Discounts and employee benefits at local cafés, restaurants, shops, and more
• Ongoing support from our local HR team throughout your employment

To succeed in this role, we believe you:

• Speak fluent Swedish (C1 level)
• Have good knowledge of English (B2 level or higher)
• Possess strong communication and problem-solving skills
• Enjoy working with people
• Are structured, efficient, and thrive in a dynamic work environment
• Are comfortable using computers and digital tools
• Can present a clean criminal record
• Do not have an ongoing debt settlement, active debts to the Swedish Enforcement Authority (Kronofogden), or current payment defaults

Meritorious (but not required):

• Previous experience in customer support
• Experience in service roles (e.g., hospitality or retail)
• Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

• After you've submitted your application, we will review it.
• If your application proceeds, we will contact you via email to schedule a brief introductory phone call, where we'll walk you through the next steps.
• You will then be invited to complete our online assessments, which can be done via computer or mobile.
• Finally, we'll schedule an interview via Teams with one of our recruiters.
• Community, well-being, purpose, and growth are our guiding principles. We hope you'll want to become a part of our team!

If you have any questions about the position, don't hesitate to reach out! Recruiter Fredrik Olsson, therese.dickson@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean that truly has it all. With breathtaking nature, white sandy beaches, and sparkling turquoise waters, unforgettable experiences are always close by. Cyprus is known for having some of Europe's cleanest bathing waters (Blue Flag certified) with an average summer temperature of 27°C. The sea offers countless fun activities – how about jet skiing, snorkeling, windsurfing, or water-skiing? You could even try wreck diving – if you're lucky, you might spot turtles or seals!

While beach days are a delight, turn your eyes toward the island's majestic mountains and you'll find hiking, jeep safaris, guided national park tours, and even skiing in the winter.

Charming towns across the island offer everything from natural beauty to cultural landmarks and world-class shopping. Influences from both Greek and Turkish culture are reflected in the island's food, heritage, and atmosphere. As a former British colony, Cyprus has a truly international feel, and is known for its warm and welcoming locals.

English is widely spoken, but if you wish, there are also opportunities to take courses in Greek and other languages spoken on the island.