Service Support Specialist

Service Support Specialist

Our client, a leading organization supporting government and municipal services, is seeking a Service Support Specialist to join their team. As a Service Support Specialist, you will be part of the Customer Service Department supporting payment processing and customer inquiries. The ideal candidate will have strong communication skills, attention to detail, and a commitment to delivering high-quality service.

What's the Job?

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

What's Needed?

• High School Diploma or GED
• Must be 18 years of age or older
• Ability to type and speak simultaneously while navigating systems during live calls
• Comfortable using computers, including email and web browsers
• Familiarity with Microsoft Office and Outlook

What's in it for me?

• Opportunity to work in a dynamic, customer-focused environment
• Gain valuable experience in payment processing and customer service
• Supportive team environment with professional growth potential
• Competitive hourly pay rate of $16.00/hour
• Work schedule that promotes work-life balance
• Upon completion of waiting period associates are eligible for:
• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)
• If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity.
• We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.