Salesforce CRM Administrator

Salesforce CRM Administrator

Salary: $20 - $23/hour. Location: Fort Worth, TX Area Code: 817, 682 ZIP Code: 76114 Start Date: Immediate Shift: 9:00 AM - 5:00 PM (Monday to Friday) Keywords: #Administrative #SalesforceCRMAdministratorJobs Benefits: * Medical with prescription, dental, vision from hire date * Flexible Spending Accounts (Health Care FSA and Dependent Care FSA) * 13 paid holidays annually, 10 days of vacation and 5 sick days * Annual Cash Incentive Plan (bonus) * $50,000 Life Insurance Policy from hire date * 401k with company match of 5% * Employee Assistance Program * Optional Personal Accident Insurance * Free Will Preparation * Retirement Income Account * EY Financial Planning Program * Education (tuition) Reimbursement

Responsibilities: We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases-from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business.

Responsibilities:

• Case Intake, Routing and Workload Management
• Maintain and manage Email-to-Case intake
• Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
• Prevent duplicate and spam case creation
• Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs
• Monitor real-time routing, identify bottlenecks and rebalance workloads proactively
• Maintain case statuses, fields and lifecycle transitions

Soft Skills:

• Process-oriented mindset with strong analytical and problem-solving abilities.
• Empathy for end users and customers; passion for frictionless support experiences.
• Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.
• Salesforce experience is a plus

High School Diploma

1-2 years of Administrator experience in Aerospace or a manufacturing environment

If you are interested in this role, please apply via the apply now link provided.