Help Desk Support Technician

Help Desk Support Technician

General Summary: We are seeking to fill the position of Help Desk Support Technician at our Fort Worth location; however the location is flexible for the right candidate. The Help Desk Support Technician is responsible for providing technical assistance and support to end users for hardware, software, and network-related issues within the eight locations of Ciera Bank. This role serves as the first point of contact for troubleshooting and resolving IT problems and ensures minimal disruption to business operations. We do offer a competitive salary (based on experience) with a multitude of benefits and a generous PTO schedule. Well provide training and support to help you succeed in your role and provide you with opportunities to advance your career. At Ciera Bank, we consider our employees to be one of our most valuable resources.

Competitive Benefits:

• Medical/Dental/Vision Insurance
• Flexible Spending Account
• 401(k) or ROTH with Company Match
• Employer Paid Life/Disability/Dependent Life Insurance
• PTO Benefits w/Paid Holidays
• Incentive Award/Bonus Program
• Monthly Gym Allowance
• Tuition Reimbursement Program
• Continuing Education/Training and Development Opportunities
• Free Checking/Savings Accounts
• Annual Company Apparel Allowance

Essential Functions:

• User Support and Incident Management