Global Operations Lead, HCP Engagements - Managed Services Health PLS

Senior Manager, HCP Engagement Managed Services Operations

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organizations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal candidate will bring deep life sciences compliance and operational expertise with skills in project management, client relationship building, and team leadership.

Minimum Degree Required: Bachelor's Degree

Minimum Year(s) of Experience: 7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting

Degree Preferred: Master's Degree

Certification(s) Preferred: CMP or HMCC

Knowledge/Skills:

• Demonstrates extensive knowledge and/or a proven record of success in the following areas:
• HCP, HCO and Patient Engagement Operations
• Mentoring junior team members
• Monitoring financials and maintain budget profitability
• Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand
• Working with global tech team and developers on application modification and bug fixes
• Leading teams of individuals with a positive attitude
• Communicating with senior leadership and senior client stakeholders
• Delivering consistent "white glove" customer service
• Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations
• Strong research skills
• Experience contracting is preferable
• Financial acumen for reconciling budgets
• Has strong attention to detail
• Familiarity with Advanced Excel and Power BI
• Strong English language reading comprehension and writing skills
• Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy

The salary range for this position is: $124,000 - $280,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.