Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Fort Worth, Texas. In this contract to permanent position, you will play a vital role in ensuring customer satisfaction by providing exceptional support and handling inquiries with professionalism. If you thrive in a fast-paced environment and have a knack for data entry and customer service, we encourage you to apply.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat, ensuring all issues are addressed effectively.
• Maintain accurate records of customer interactions and transactions using data entry systems.
• Resolve customer complaints by identifying problems and offering appropriate solutions.
• Collaborate with team members to improve customer service processes and ensure a seamless workflow.
• Provide detailed information about products or services to assist customers in making informed decisions.
• Follow company guidelines and procedures to deliver consistent and high-quality service.
• Monitor and report recurring customer issues to supervisors for further analysis.
• Adapt to evolving customer needs and handle multiple tasks efficiently.
• Assist with administrative duties related to customer service operations as needed.
• Participate in training sessions to stay updated on company policies and product knowledge.

Requirements:

• Proven experience in customer service or related roles.
• Strong data entry skills with attention to detail and accuracy.
• Excellent communication skills, both verbal and written.
• Ability to handle challenging situations with patience and professionalism.
• Proficiency in using customer service software and data management tools.
• Strong organizational and multitasking abilities.
• High school diploma or equivalent education required.
• Familiarity with basic office software such as Microsoft Word and Excel.