Inbound/outbound Case Support Agent - Remote Eligible

Inbound/Outbound Case Support Agent

We are seeking a talented individual to join our team in supporting the HIPP/Premium Assistance program. This role involves proactive outreach (both outbound/inbound calls) to current members to collect the required documentation for annual case reviews. The ideal candidate will manage documentation verification, coordinate with members and employers, and deliver exceptional customer service while ensuring accurate data entry and timely processing. 1-year contract.

Worksite: Remote

Work Schedule: Monday-Friday 8:00 AM-4:30 PM CST

Compensation: $17.00 Per Hour

What We Offer:

• Paid sick leave based on state regulations after 90 days of employment
• Medical, dental, and vision are offered after a waiting period (60% paid by Fortuna)
• Free TeleMedicine and Mental Health services for all employees and their families
• Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short Term Disability

What You'll Do:

• Review incoming documentation to confirm receipt
• Conduct high-volume outreach to current HIPP/Premium Assistance members to request missing documentation
• Accurately enter call details and member interactions in a timely manner
• Perform other duties as assigned

What You'll Bring:

• High School Diploma or equivalent
• Minimum 2 years of experience in outbound/inbound phone-based roles
• Preferred experience in healthcare or government-sponsored health insurance
• Call center experience and familiarity with healthcare terminology preferred
• Strong organizational, communication, and customer service skills
• Proficiency in Microsoft Word, Excel, and internet navigation
• Ability to analyze information, resolve issues, and meet deadlines under pressure
• Knowledge of HIPAA privacy and security rules
• Professional demeanor, adaptability, and attention to detail
• Team-oriented mindset and ability to handle conflict constructively

Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients. Founded in 2012 by practicing professionals with more than 50 combined years of experience, Fortuna is headquartered in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.

Career Site: www.gofortuna.com