Tech Support

Technical Support Engineer

At FORTNA, we are partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

As a Technical Support Engineer, you will be responsible for troubleshooting our systems both in Italy and abroad. You will have the opportunity to interact directly with our clients, coordinate maintenance activities, and support on-site technicians in case of system malfunctions.

This is a key role, as it contributes to building long-term relationships and ensuring continuity in the services we provide.

You will join our Lifecycle Performance Services team at MHS, and your responsibilities will include:

• Remote troubleshooting (1st and 2nd level) of active systems, both in Italy and internationally
• Assessing system wear conditions and activating field personnel for corrective maintenance
• Collaborating with and supervising partners and on-site technicians to restore proper functionality
• Providing guidelines, new operational standards, and service procedures to local support teams to ensure the highest technical service quality for end customers
• Resolving software and PLC-related issues
• Daytime and nighttime phone support service
• Conducting software training sessions at customer sites

Requirements:

• Technical diploma (e.g., in electronics, electrotechnics, automation, or similar)
• Experience in similar or related roles
• Strong ability to read and understand electrical schematics
• Knowledge of hardware (PCs, PLCs, networks, fieldbus systems)
• Proficiency with Microsoft Office applications
• Excellent knowledge of the English language

What We Offer:

We are a fast-growing international company currently undergoing a major organizational transformation, enabling the creation of new processes and workflows.

We offer a dynamic work environment where personal initiative is appreciated and valued.