Customer Support Coordinator

As a Customer Support Coordinator, you will be responsible for coordinating contractual agreements with clients and the overall service provided. This includes organizing inspections and maintenance, as well as building a long-term relationship to ensure continuity of service.

You will join the Lifecycle Performance Services team at FORTNA and your responsibilities will include:

Supporting active billing management
Liaising with logistics operators
Managing warehouse stock and after-sales support
Carrying out reporting and data analysis
Managing customer master data and updating information in the relevant CRM
Preparing quotations and drafting offers to support the sales team
Assisting end customers and prospects with issue resolution and general inquiries related to the sales and after-sales processes
Maintaining relationships with distributors and market partners
Order confirmations and delivery scheduling
Monitoring order status
Communicating with customers and coordinating with internal teams

The ideal candidate should meet the following requirements:

Hard Skills:

University degree or technical/humanities diploma
Significant experience in similar roles
Excellent knowledge of English
Good knowledge of French, German, or Spanish is a plus

Soft Skills:

Ability to work within a complex, matrixed, and customer-focused organization
Strong communication skills with the ability to bring energy and a mindset of continuous improvement
Excellent interpersonal effectiveness, communication, and negotiation skills

We are a fast-growing international company currently undergoing a major organizational transformation, enabling the creation of new processes and workflows.

We offer a dynamic work environment where personal initiative is appreciated and valued.

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Customer Support Coordinator

FORTNA

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Customer Support Coordinator

Customer Support Coordinator

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