Technical Service Manager

Technical Services Manager

Technical Services Manager is responsible for serving as a key contributor of the overall commercialization effort for the ASP portfolio in Japan. The position is responsible for the development operational processes & execution of programs which include managing the implementation of marketing strategies and product commercialization to support revenue development and annual growth targets, tailored to ASP product & technical support requirements in Japan.

Duties and Responsibilities

• Develops and runs organization & operation processes/systems which can provide installation & after sales services to customers by managing internal Technical Service Team & collaborating with external service vendors

• Leads to improve field service qualities and contributes to improve products qualities by sharing GEMBA information to QA & R&D team

• Oversees parts inventory for the Technical Service, while working with global Technical Service Team & Demand Planning Team

• Learns and drives to adapt best practice from other markets and export local knowledge to other regions

• Responsible for communicating business related issues or opportunities to next management level

• Planning annual plans for business performance and Forecasting and promoting sales progress

Qualifications

Education:

Four-year degree in a business or engineering/technical discipline is required, MBA desired.

Years of Related Experience:

A minimum of 6 years of business experience of which at least half should be in sales, technical service or equivalent. Healthcare experience is preferred

Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:

(Include any required computer skills, regulatory knowledge, certifications, licenses, languages, cognitive and behavioral abilities etc.)

Basic knowledge of instruments and electricity and understanding of repair industry

Fluent in Japanese & Business level English

Previous Leadership and line manager experience

Project management expense

Experience in Sales or Technical Service is required

The ability to lead and influence as a manager or project leader is required as is the experience and knowledge to work in a matrix environment.

Analytical expertise is required.

Result driven and hands on work style

Must have good communication and collaboration skills, be able to work in a team environment and be customer/market oriented.

Generally good speaking, presentation and negotiation skills.

Ability to be flexible and operate in a dynamic environment where functional resources can be limited.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP's mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP's products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.